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Newsletter Archive - July 2026

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Innovation doesn't take a summer break and neither do we. Here's a look at what made July another month of progress at Aress Software. This month has been filled with inspiring milestones and collaborative successes that continue to strengthen our commitment to delivering excellence. We hope you enjoy this edition and stay connected with everything happening across the Aress family.

Edition Insights
  • What's new: Autonomous Al Voice Agent- Smarter Conversations, Stronger business outcomes.
  • Case study: AI-Driven Customer & Revenue Operations using Salesforce Agentforce!
  • Tech article: Salesforce Implementation Checklist: 10 Non-Negotiables for Success in the Agentic Era
 
 
 
 
 
What's new:

Autonomous Al Voice Agent

 

Human-Like Conversational Intelligence & Automation for High-Volume Inbound & Outbound Telephony

 
Cost Reduction First Contact Resolution GDPR/DPA Compliant Voice Latency
cost reduction

Up to 70% 		first contact resolution

Up to 80% 		gdpr/dpa compliant

100% 		voice latency

<300ms
 

Powerful capabilities that deliver human-like conversations at scale.

 

Key capabilities include -

 

Improved Response Time (ART):

Reduce ART (Average Resolution Time) by quickly re-directing calls and providing Al-powered responses.

 

Scalability:

Handle high call volumes efficiently, helping businesses scale without significantly increasing costs.

 

Cross-Platform Integration:

Offer accurate and coordinated support across various channels.

 

Multilingual Capabilities:

Support more than 30 languages, ensuring that customers can use their native language.

 

Human-like Interaction:

Chatbots respond in a natural manner, enhancing the customer experience.

 

Connect to Your Ecosystem:

Al-driven applications run 24/7, allowing users to access support anytime.

 

Sentiment Analysis

Analyze voice data to identify customer emotions and take proactive actions.

 

Intelligent Virtual Assistants

Provide seamless interactions, leading to a frictionless customer experience.

 

Every interaction flows. Every decision is intelligent. Every outcome drive business forward. Autonomous by Design.

 
 
 

Transform Your Business Today, Schedule a Demo!

 
 
 
 
 
 
 
Client Success Story:

AI-Driven Customer & Revenue Operations using Salesforce Agentforce

 

Our customer:

A subscription-based digital platform was already running on:

 
  • Salesforce (CRM + Billing)
  • MuleSoft (integration layer)
  • Multiple external systems (payments, tax, support, communication)
 

However, despite strong infrastructure, operations were still:

 
  • Reactive
  • Manual
  • Dependent on human intervention
 

The client wanted to leverage AI to automate decision-making, improve customer experience, and optimize revenue operations.

 

Challenges Faced:

  • Support agents handling repetitive queries manually.
  • No intelligent recommendations for upsell/cross-sell.
  • Delays in quote-to-cash lifecycle.
  • No proactive issue detection (failures found after customer impact).
  • Billing and subscription changes required human validation.
  • Knowledge scattered, not actionable.
 

What We Did:

  • Implemented Agentforce as an AI layer on top of Salesforce CRM, Billing, and MuleSoft integrations.
  • Configured AI agents for Support, Billing, and Sales to automate routine operations.
  • Leveraged Prompt Builder to generate contextual responses using customer, subscription, and payment data.
  • Enabled autonomous actions (case updates, subscription changes, alerts) via flows and APIs.
  • Integrated real-time data from external systems through MuleSoft for accurate AI decision-making.
  • Built AI-driven copilots for agents to assist with summaries, recommendations, and next-best actions.
  • Established proactive monitoring workflows to detect failures and trigger automated resolutions.
 

Value We Offered:

  • 60-70% reduction in manual support effort.
  • 30% faster quote-to-cash cycle.
  • Improved upsell conversion via AI recommendations.
  • Near real-time issue detection and resolution.
  • Reduced dependency on human agents.
  • Scalable AI-driven operations.
 

Conclusion:

  • Intelligent automation across lifecycle
  • Better customer experience
  • Revenue optimization through proactive insights.
 
 
 
 
 
Tech Article:

Salesforce Implementation Checklist: 10 Non-Negotiables for Success in the Agentic Era,

 

The Agentic Era is here. With Agentforce and autonomous AI agents transforming how businesses operate, Salesforce implementation is no longer just a CRM rollout - it's the foundation for an intelligent, agent-powered enterprise.

 

Many organizations still treat implementation as a technical project and later struggle with low adoption, unreliable AI, ballooning costs, or limited ROI. At Aress Software, we've guided dozens of implementations through this shift. Here's our battle-tested 10 non-negotiables checklist to ensure success in 2026 and beyond.

 
salesforce implementation checklist

Learn how the Agentic Era is reshaping Salesforce projects with AI-powered agents and intelligent automation.

 

Understand why business outcomes, clean data, and executive sponsorship are critical before implementation begins.

 
 
 

Get actionable insights from Aress Software's implementation experience helping organizations build future-ready Salesforce ecosystems. Read our blog

 
 
 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital Transformation, Salesforce, GenAI & Data Engineering, ServiceNow, 24x7 Technical Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.

 
 
 
 
 

Thanks for reading.

Until next time!

- Team Aress

  P. S.: If you liked this newsletter, please share it with your friends and colleagues
 
 
 
   

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