24x7 Technical Support


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24x7 Technical Support

Aress is the leading provider of 24x7 outsourced technical support services across the USA. We seek to change the way you operate by improving efficiency and reducing overheads. Our premium technical support outsourcing services are designed to support businesses of any shape or size, and with dedicated quality assurance and a focus on providing the right solution the first time, we deliver opportunities for growth.

You can have complete confidence in our 24x7 outsourced technical support services thanks to our ISO 9001:2008 and ISO 27001:2013 certification, which focuses on service quality, data security and privacy.

Our Service offerings

Hosting Support

We have a pedigree in offering 24/7/365 web hosting support services for hosting providers across diverse geographies. We deliver multi-level (level 1, level 2 and level 3) support to our clients.

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Application Support

Application Support Specialists to Empower Your Business, resulting in lower costs with greater ROI, less risk and a faster response to market opportunities.

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AWS Cloud Support

If you are considering moving to AWS from a traditional hosting environment, then our teams will prepare a deployment, security, cost benefit and redundancy plan for your migration.

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You are
secure with us!

The security of your customers is your highest priority, so provide safeguards through data integrity and reduced interruptions of service. We offer:

Process

QMS and ISMS processes delivered with a focus on reporting.

Data Security

Protect your most important assets – your customers – with robust security measures.

Quality of Work

24x7 technical support delivered according to rigorous QA standards.

Features of
Technical Support Service

  • Level I & Level II support for users of the software via e-mail, chat & phone
  • Level III support via escalation
  • Remote Sever administration
  • Support for pre-sales questions as well as post-sales
  • 24/7 to support worldwide users
  • An experienced QA team to test your software
Technical Support Service

We offer a plan to suit everybody!

Choose between

Dedicated Personal Plan

Live Chat Plan

Helpdesk Support

The Twin Share Plan

Phone Support

Why Choose Us

Experience

We are a dynamic team featuring over 600 support staff with a throughput capacity of 20,000 support instances each and every day. We manage over 1.5 million customers around the world.

Cost Effective

We deliver practical and comprehensive support services at 40-50% reduction in costs when compared to Western counterparts.

24x7 Support

We feature world class facilities and processes to provide the most reliable 24x7 technical support services at the lowest downtime. Our clients in the USA, Europe, UK and Asia-Pacific all enjoy an equally seamless experience.

OpenQRM Partner

We partner with openQRM to deliver the most dependable cloud hosting support services.

Professional

Enjoy service from our large team of 600 professional support technicians who have certification with a range of systems such as Red Hat, Microsoft, Parallels and VM ware. Our customer centric services deliver reliable support regardless of the complexity of your systems.

ISO Certified

Aress is certified in ISO 9001:2008 to deliver exceptional service quality, and ISO 27001:2013(Information Security Management System) to ensure robust security for the ultimate data integrity.

Microsoft Ready

We are a Microsoft® Gold Partner to offer support for professional Microsoft products including Dynamic CRM, Exchange Serve, Hosted Messaging Solutions and Active Directory integration.

Multilingual Support

We support users around the globe and are leaders in delivering multilingual support across all of our support platforms.

STRATEGIC PARTNERS

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