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Newsletter Archive - March 2025

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Welcome to our March newsletter! As we step into a new month, we're excited to share the latest updates, insights, and innovations that are shaping our journey. From product enhancements to industry trends, this edition is packed with valuable information to keep you informed and inspired. Let’s dive in!

Edition Insights
  1. New@ aress: Aress Survey App - Transforming Feedback into Success.
  2. Client Success Story: Implementation of Salesforce Energy and Utility Cloud.
  3. Tech Article: Navigating the Future of Cloud Security: Key trends & how we can help.
  4. Video: Overview of the Aress Survey App.
 
 
 
 
 
New @ aress:

Aress Survey App - Transforming Feedback into Success

Our Customer Survey App makes gathering feedback easier than ever. With intuitive design and powerful features, it helps you capture valuable insights, improve customer satisfaction, and drive business growth.

Ready to take your customer engagement to the next level? Contact us today to learn more and start your journey with us!

 
 
 
 
 
Client Success Story:

Implementation of Salesforce Energy and Utility Cloud for an Energy Distributor in USA & UK

Our client is a leader in energy & gas distributors from USA & UK. In UK is a leading purchaser of independently generated renewable electricity and a licensed energy supplier.

Challenges Faced:

The client encountered several significant concerns about their existing pricing and credit processes align with manual process in some of the modules.

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These challenges are outlined as follows:

  • Diverse Account Management
  • Opportunity Management
  • Complex Pricing Process
  • Quote and Contract Workflow
  • Meter Data Integration

Addressing these concerns and implementing effective solutions became crucial for our client to enhance process flow, optimize the performance, and business growth.

What We Did:

To address these challenges, we successfully implemented Salesforce Energy & Utility Cloud as a comprehensive solution. The key outcomes and benefits realized through the implementation of Salesforce Energy & Utility Cloud were as follows:

  1. Unified Account Management: We were able to provide a unified platform that managed Utility, Broker, and Customer accounts, offering centralized account information and enabling effective segmentation and targeted communication strategies.
  2. Opportunity Management: Configured streamlined opportunity tracking, ensuring all relevant information was up to date, and automated pricing requests within each opportunity, including necessary credit details.
  3. Enhanced Pricing Process: With out-of-box features we enabled the direct upload of price files into opportunities, automating term prices and price summaries, and managed credit details seamlessly within the system, reducing manual work.
  4. Quote and Contract Management: Energy & Utility Cloud facilitated the creation of quotes directly from opportunities and enabled the quick creation of contracts once a quote was accepted, ensuring a smooth and efficient sales process.
  5. Meter Data Integration: Along with other features we successfully integrated meters into the system for accurate tracking of energy usage and incorporated real-time data from meters and IoT devices to provide insights into energy consumption, enhancing billing accuracy.

Value We Offered:

The implementation of Salesforce Energy & Utility Cloud delivered several significant benefits to our customer:

  • Increased Efficiency
  • Enhanced Customer Service
  • Streamlined Sales Process
  • Improved Data Accuracy

Conclusion:

By implementing Salesforce Energy & Utility Cloud, our customer transformed its operations, effectively addressing key challenges and enhancing efficiency across sales and customer service processes. Utilizing Salesforce’s robust features, our customer adopted a more streamlined, accurate, and customer-centric approach to managing energy business operations, boosting company profits by 15-20%.

 
 
 
 
 
Tech Article:

Navigating the Future of Cloud Security: Key Trends and How Aress Can Help You Stay Protected

As cloud adoption continues to grow, so do the evolving threats and challenges surrounding cloud security. Here are a few key trends shaping the cloud security landscape:

  1. Zero Trust Architecture (ZTA): Emphasizing strict verification for every user, device, and application, Zero Trust is quickly becoming a standard. It operates on the principle of "never trust, always verify," significantly reducing potential security breaches.
  2. Cloud-Native Security Tools: Companies are increasingly using security tools designed specifically for cloud environments. These tools offer deeper integration with cloud services, enabling real-time threat detection, automated responses, and better scalability.
  3. AI and Machine Learning in Security: AI-driven security solutions are leveraging machine learning to identify potential threats and anomalies, often before they can manifest as attacks. This predictive capability is strengthening proactive defense strategies.
  4. Data Encryption and Privacy-First Approach: With heightened concerns about data privacy, the emphasis on end-to-end encryption, secure access protocols, and compliance with global regulations like GDPR and CCPA is intensifying.
  5. Cloud Security Posture Management (CSPM): As multi-cloud environments become common, businesses need advanced tools to assess their cloud security posture in real-time. CSPM tools help identify misconfigurations, vulnerabilities, and compliance issues across cloud infrastructures.

How Aress Can Help:

Aress provides expert guidance on implementing and managing robust cloud security solutions. We can help you to:

  • Assess and mitigate cloud risks.
  • Design and implement secure cloud architecture.
  • Monitor and respond to threats effectively.
  • Ensure compliance with industry regulations.
  • Deploy cloud-native security tools.

Let's work together to build a secure and resilient cloud environment for your business. Contact us today for a free consultation.

 
 
 
 
 
Video:

Overview of the Aress Survey App

This app is designed to facilitate the creation of surveys for customers within the Salesforce environment.

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Curious to see how it works? Watch our demo and discover how easy it is to gather valuable feedback with our survey app!

Contact our expert to learn more about how our Survey App can drive success for your business!

Dnyanesh Gawali,
Practice Head - Salesforce
Email: Dnyanesh.gawali@aress.com

 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital, Salesforce, Data and AI, Service Now, 24x7 Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.

 
 
 
 
 

Thanks for reading.

Until next time!

The Aress team

 
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