7 Ways GenAI is Quietly Revolutionizing 24×7 IT
Support
"Prevention is better than cure-but prediction is even better."
At 2:30 AM, a customer’s retail POS network started slowing down.
The IT
team was asleep. But GenAI wasn’t.
It had already spotted a memory leak building up on the application
layer.
It correlated that with a recent deployment
pattern. Without raising an alert, it initiated a service restart
based on
past incidents. By 6:00 AM, everything was
stable, and business resumed without a hitch.
That’s not the future. That’s happening right now.
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1. Proactive
Anomaly
Detection:
GenAI picks up subtle deviations from normal operations before
they escalate.
Real-world context:
Aress supports a UK fintech with high-volume trading. GenAI
flagged
a
new
analytics job causing DB I/O spikes during
non-peak hours. Rescheduling it prevented a major latency issue.
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2. Self-Healing
Routines
Built on Past
Learnings:
The system doesn’t just alert-it fixes known issues
automatically.
Aress in action:
In a legacy .NET app, GenAI detected patterns causing
post-midnight
crashes and auto-recycled the app pool during low
traffic, cutting weekly downtime from 3+ hours to near-zero
until a
patch
was applied.
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3. Smart Alert
Prioritization:
GenAI filters and clusters alerts based on relevance, severity,
and
context.
Real-world context:
A North American retail client faced 600+ nightly alerts. GenAI
grouped
related events, filtered non-critical ones, and
cut alert noise by 70%, ensuring engineers were only alerted
when it
truly
mattered.
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4. Faster Root
Cause
Analysis (RCA):
GenAI accelerates RCA by comparing logs, configs, and past
tickets to
draw
instant correlations.
Aress in action:
A global manufacturing client faced intermittent ERP sync
failures.
GenAI
analyzed ticket history and patch logs,
tracing the issue to a security update. RCA time dropped from 4
hours
to
35 minutes.
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5. Tier-1
Engineer
Augmentation:
GenAI helps L1 engineers troubleshoot using past resolutions and
contextual guidance.
Aress in action:
Aress supports a cloud-first SaaS provider where L1 engineers
handle
triage. During a VM restart loop, GenAI guided them
to fix an uncommitted disk resize, avoiding escalation and
boosting
SLA
performance and team confidence.
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6. Learning
from Every
Incident:
GenAI creates a self-improving feedback loop from every resolved
issue.
Real-world context:
A healthcare client faced weekly Azure VM backup failures during
patch
cycles. GenAI learned the pattern, auto-checked
readiness, and adjusted timing-preventing 5 incidents in two
months.
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7. Reducing
Talent
Burnout
and Improving
Retention:
By automating the mundane, GenAI lets engineers work on
meaningful
challenges.
Aress in action:
A US media agency offloaded L1 tasks to GenAI under Aress’s 24×7
model.
In
6 months, the team focused on security and
DevOps, boosting morale and cutting night shift attrition by
21%.
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Conclusion: Why Aress, and Why
Now?
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In a world where every minute of downtime affects
revenue,
GenAI
isn’t just
a cool add-on-it’s a necessity.
At Aress, we don’t just apply GenAI tools-we
operationalize
them
across your
IT support ecosystem. With over
25 years of
global
24×7
managed
IT support
experience
, our strength lies in
combining
intelligent automation with deeply experienced
support talent.
Whether you run a cloud-native
SaaS
product, a multi-country retail operation, or a hybrid
legacy
environment,
Aress
ensures that
GenAI
keeps your systems up, your teams focused, and
your
customers happy.
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Let’s talk about how to evolve
your IT support model today.
Reach us at
www.aress.com
to explore a smarter way forward.
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+91 253
6630710
781.258.1274
+44 (0) 7446 87 37 97
