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Newsletter Archive

Newsletter Archive - May 2026

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As May comes to a close, we reflect on a month filled with innovation, collaboration, and meaningful progress across the technology landscape. In this edition, we bring you key insights, success stories, and updates designed to help organizations stay ahead in an increasingly connected and intelligent digital world.


Edition Insights
  • New @aress: PhishZen: Phishing Simulation & Security Awareness Platform
  • Client Success Story: Enterprise ITSM & Multi-Tenant ServiceBridge Integration
  • Tech Article: Salesforce Headless 360 Architecture
  • Video: AI based QA tool for customer support calls
 
 
 
 
 
Join Aress Software at CCW, Las Vegas
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Aress Software is excited to announce our participation in the CCW Event in Las Vegas from June 22-25, 2026. Visit us at Booth #1419 to explore our AI-driven solutions, scalable digital and cloud services, and innovative technologies designed to enhance customer experience and business efficiency.

We look forward to connecting with you at the CCW event.

 
 
 
 
 
New @aress:

PhishZen: Phishing Simulation & Security Awareness Platform

 
phishzen

PhishZen is a powerful white label phishing simulation and security awareness platform designed specifically for Managed Service Providers (MSPs) looking to expand their cybersecurity portfolio and generate recurring revenue.

Deliver enterprise grade phishing assessments, employee awareness training, and risk reporting under your own brand without the complexity of building or maintaining your own platform. PhishZen enables MSPs to provide measurable security outcomes, strengthen customer relationships, and differentiate their services in a competitive market.

 

With multi-tenant management, automated campaigns, comprehensive analytics, and seamless scalability, PhishZen empowers you to become your customers' trusted partner in reducing human cyber risk while growing your business.

 

To learn more about Phishzen and request a demo, visit www.phishzen.com

 
 
 
 
 
Client Success Story:

Enterprise ITSM & Multi-Tenant ServiceBridge Integration

 

Client Overview:

A leading multi-brand enterprise faced challenges from disconnected IT systems, inconsistent service processes, and lack of centralized governance.

 

Challenges Faced:

The organization required a scalable ServiceNow platform that could support multiple entities while maintaining secure data segregation and operational autonomy.

 

Solution Provided:

A centralized ServiceNow platform with Domain Separation was implemented to securely support multiple business units on a single instance. The solution included core ITSM modules, an Employee Service Portal, ServiceBridge integration for vendor collaboration, workflow automation, centralized CMDB visibility, SLA standardization, and executive dashboards. This resulted in standardized ITSM operations, improved SLA adherence, faster incident resolution, better vendor collaboration, and increased employee adoption.

 

Business Benefits:

By consolidating operations onto a single scalable platform, the organization improved governance, reduced complexity, and established a foundation for future growth and digital transformation.

 
 
 
 
 
Tech Article:

Salesforce Headless 360 Architecture

 
 Salesforce Headless 360 Architecture

Salesforce Headless 360 Architecture empowers businesses to deliver seamless, flexible, and personalized digital experiences across multiple channels. By decoupling the frontend from backend systems, organizations can accelerate innovation, enhance scalability, and create connected customer journeys with greater agility and efficiency.

 
 

To gain a deeper understanding of Salesforce Headless 360 Architecture click here

 
 
 
 
 
Video:

AI based QA tool for customer support calls

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Enhance customer support quality with AI-powered call monitoring and automated QA insights.

Our intelligent QA tool helps businesses analyze customer interactions, improve agent performance, ensure compliance, and deliver consistent support experiences at scale.

Reach out to us for more information.

 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital Transformation, Salesforce, GenAI & Data Engineering, ServiceNow, 24x7 Technical Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.

 
 
 
 
 

Thanks for reading.

Until next time!

- Team Aress

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