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New @ aress:
Our Presence at MSP Show
Aress Software recently participated in the MSP Show London, engaging
with
industry leaders and showcasing our latest IT management solutions. It
was a
fantastic opportunity to connect with managed service providers, share
insights, and explore new ways to drive innovation and efficiency in
the MSP
space.
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Unlock Limitless Possibilities with Our Exclusive no
obligation
Free Trial for 24x7 MSP Support!
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Client Success Story:
Streamlining Operations with Power Apps Integrations
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PowerApps Virtual Agent
Chat Bot Integration
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This application was developed for USA based client.
In this app we
have worked on Power Virtual Agents – its an artificial intelligence
(AI) chatbots integration with Salesforce, this agent was integrated
on their website.
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Simple to Build:
With its no-code interface, anyone can build and deploy their own
chatbot, regardless of technical capability.
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Integration:
There are hundreds of pre-built connectors available, allowing you
to deploy your chatbots to your website, social media, Microsoft
Teams, or your own apps.
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Offer 24/7 Customer Service:
Agents are available across time-zones which is particularly
useful for international organisations.
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Personalize the Experience:
Vary responses based on the user input to ensure a natural
conversation flow.
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Increased Customer Satisfaction:
A chatbot provides instant answers/responses to queries but can
also escalate enquires that require further assistance to customer
service personnel, to ensure that a customer is satisfied.
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Power Virtual Agents – Salesforce Lead
Generation
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This feature was used to creating leads in Salesforce. Power Virtual
Agent
is used to capture following details from users:
Based on users Conversation with Power Virtual Agents – A lead is
created in
Salesforce using API based on the information shared
by users. It uses power automate flow for creating the Lead
information in
Salesforce. For this we are using Salesforce Connector
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Power Virtual Agents – Salesforce Support
Case
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This feature was used for creating Support case in Salesforce. User
can
initiate a chat with Virtual Agent, and
Based on users Conversation with Power Virtual
Agents – A Support case is created in Salesforce based on the
information
shared
by users. It uses power automate flow for creating the Support Case in
Salesforce. For this we are using SalesForce Connector.
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Automating IT Support with Power Virtual
Agents and
Microsoft Teams
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A large financial services company with - employees around the world.
The
company had problems managing its internal IT support,
which was causing delays and putting a strain on their IT team.
Challenges:
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Too Many IT Requests:
The IT team was getting hundreds of support requests every day, like
password resets or troubleshooting issues.
It was taking too long to sort through these requests, which slowed
everything down.
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Slow Fixes Hurt Productivity:
Employees had to wait a long time to get simple IT problems solved.
This
made it harder for them to get their
work done on time
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IT Team Overworked with Routine Tasks:
The IT team spent a lot of time dealing with small, repetitive
tasks,
which left them less time to
focus on bigger, more important projects.
Solution using Power Virtual Agent and Microsoft Teams
Integration:
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Power Virtual Agent (Chatbot):
The chatbot was designed to handle common IT issues like password
resets,
installing software, and
basic troubleshooting. Employees could type their questions into
Teams,
and the bot would help them right away.
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Power Automate for Automated Workflows:
The bot was connected to Power Automate, which allowed it to trigger
automated actions.
For example, if someone asked for a password reset, the bot could
complete
the task automatically
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Teams as a Central Hub:
Employees accessed the bot directly in Microsoft Teams, which they
already
used for chatting and collaborating
with their teams. This made it easy for them to get IT help without
switching to another app.
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Built-In Knowledge Base:
The bot was linked to the company’s help articles and guides, so it
could
give employees detailed instructions
on how to fix common issues. If the problem was too big for the bot,
it
could forward the request to a live IT agent right inside Teams.
Results:
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Less Work for IT Team:
The bot was able to solve 60% of all
IT support requests without needing help from a human.
This meant the IT team could focus on more important tasks.
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Smooth Escalation for Complex Issues:
For bigger problems, the bot
would collect all the necessary details and pass them to a live IT
agent,
making it faster for the agent to jump in
and help.
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Faster Help for Employees:
Since the bot was available 24/7
in Teams, employees could get quick answers to simple
problems in just a few minutes, instead of waiting for hours
or days.
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Cost Savings:
By automating repetitive tasks, the company saved
money because they didn’t need to hire extra IT staff. The bot could
handle hundreds of requests a day without any extra cost
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Happier Employees:
Employees liked how easy it was to get
IT help through Teams. They didn’t need to go through a
complicated process to get their issues resolved.
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Continuous Improvement:
The company used the bot’s built-in
reporting tools to see which requests came up the most often. They
updated the bot regularly to make sure it could handle new types of
requests as they came in.
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Tech Article:
Data Engineering & Data Management : Riding the
Waves
of Change
Data engineering & data management, the backbone of modern data-driven
organizations, is constantly evolving. Here are a few key trends
shaping the
landscape:
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Cloud-Native Everything: The cloud is no longer
just for
storage. Cloud-native technologies like Kubernetes, serverless
computing,
and cloud-specific data services are revolutionizing how data is
processed, transformed, and analyzed.
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Real-Time Data Processing:
The demand for real-time insights is exploding. Technologies like
Amazon
Kinesis, AWS Lambda, Apache Kafka, Azure Event Hub, Azure Functions,
Azure
Stream Analytics and other stream processing platforms are enabling
businesses to react to events as they happen, unlocking new
opportunities
in areas including IoT data processing/ analysis, fraud detection,
personalized recommendations, and supply chain optimization.
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AI/ML, Generative AI Integration:
Enterprise AI's success hinges on access to high-quality data.
However,
real-world data often presents challenges like scarcity and privacy
concerns. Synthetic data, generated algorithmically, offers a
solution by
creating artificial datasets that address these limitations. This
approach
is crucial for the development and advancement of generative AI.
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Data Observability:
Understanding the health and performance of the data pipelines is
critical. Data observability tools provide real-time visibility into
data
quality, lineage, and anomalies, enabling proactive issue detection
and
resolution.
Looking Ahead
The future of data engineering promises to be even more dynamic. As
data
volumes continue to soar and the complexity of data ecosystems grows,
data
engineers & data management professionals will need to embrace new
technologies and approaches to meet the evolving demands of their
organizations.
At Aress Software we have strong expertise in setting up data
warehouses &
data lakes, building robust data pipelines, ensuring data quality. Our
data
engineers have experience in building the foundation for data
operations,
while data management professional ensure the data itself is reliable,
secure, and is used responsibly.
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Video:
Vartik Enterprise GPT: Secure LLM based chatbot.
Watch how our Vartik GPT is transforming enterprise communication with secure,
intelligent, and scalable LLM-based chatbot technology.
Connect
with our GenAI specialist to discover how Vartik GPT can accelerate your
business
success.
Dilbagh Dhindsa
,
Practice Head - AI and GenAI
Email:dilbagh.dhindsa@aress.com
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Acquire new customers and drive revenue by partnering
with us
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Aress is a one stop shop for all the IT needs of
your customers. You can use Aress as a partner to white label and
upsell
Digital, Salesforce, Data and AI, Service Now, 24x7 Support and even
Cyber
Security services. Our Technical Business Analyst can get on calls
along
with your folks to deliver value on pre-sales calls with your
prospects and
clients.
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Thanks for reading.
Until next time!
The Aress team
| P. S.: If you liked this newsletter, please
share
it with your friends and colleagues
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+91 253
6630710
781.258.1274
+44 (0) 7446 87 37 97
