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Newsletter Archive - April 2025

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As we embrace the season of renewal, we're thrilled to share all the exciting developments that have been happening here. We're kicking off this month with plenty of exciting news. Whether it's a new initiative we're proud to introduce or insights from our teams on their latest projects, this edition is packed with valuable updates. We hope you're as excited as we are about the future-let's dive into what's happening this month and beyond!

Edition Insights
  1. New@ aress: Enhancing Customer Support with Zendesk Ticketing System
  2. Client Success Story: Implementation of a Bank Statement Reconciliation System
  3. Tech Article: Vartik Agentic GPT: Driving AI Forward
  4. Video: The Future of AI in Everyday Business: How Automation is Reshaping the IT Landscape
 
 
 
 
 
New @ aress:

Enhancing Customer Support with Zendesk Ticketing System

Aress specializes in helping organizations harness the full potential of the Zendesk ticketing system to streamline and optimize their customer support operations. Our deep expertise in Zendesk implementation enables us to design tailored solutions that enhance ticket management, improve response times, and elevate customer satisfaction.

We work closely with your teams to understand your unique requirements, identify inefficiencies, and implement solutions that enhance agent productivity, reduce manual effort, and ensure scalability.

Whether you need to optimize IT service management or customer support workflows, our team is equipped to deliver solutions that align with your strategic goals.

By leveraging automation, AI, and omnichannel support, companies can improve efficiency, reduce response times, and boost customer satisfaction. As businesses continue to prioritize exceptional customer experiences, Zendesk remains a leading choice for modern support solutions.

 
 
 
 
 
Client Success Story:

Implementation of a Bank Statement Reconciliation System

Company Background:

The client is a Financial Services company from the USA that provides digital payment and lending solutions to small and medium-sized businesses across North America. With high transaction volumes processed through multiple banking partners, maintaining accurate and real-time reconciliation was mission critical.

Business Challenges:

Before implementing the EBS Reconciliation solution, the company faced several challenges:

  • Manual Reconciliation Process:
  • High Volume of Bank Transactions:
  • Lack of Real-Time Visibility:
  • Compliance and Audit Risks:

Our Solution:

To address the company's challenges, our team implemented a fully automated EBS Reconciliation application integrated into their ERP system. To seamlessly integrate customer and bank data from ERP and Banking APIs, ensuring accurate data mapping, insertion of missing information, and comprehensive auditing.

Key Features:

  • Automated transaction matching using configurable rules (e.g., amount, reference, date).
  • Real-time reconciliation dashboard for finance teams.
  • Exception management and manual intervention workflow.
  • Audit trail and reporting for compliance.

The Process Flow:

The implemented solution followed a structured and automated workflow:

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Implementation:

Following are some of the implemented screens where they manually match the records with bank statements.

On clicking the "Bank Reconciliation" menu following screen opens, which shows account balance information.

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Users can set up bank details for selected accounts by clicking the "Set-up bank details" button.

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Select a statement and click on the "Reconcile" button opens the following screen where the user manually matches the records -

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Key Benefits Achieved:

  • 90% Automation - Reduced manual reconciliation effort by 90%.
  • Faster Closings - Month-end reconciliation time reduced from 7 days to 1 day.
  • Audit Compliance - Full audit trails and reconciliation history are maintained.
  • Error Reduction - Significant reduction in reconciliation errors and duplications.
  • Real-time Insights - Dashboards and reports provide real-time reconciliation status.

Conclusion:

By implementing the Electronic Bank Statement Reconciliation solution, the company transformed its reconciliation process from a fragmented, error-prone task into an efficient, automated, and compliant operation. The success of this initiative showcases how mid-to-large enterprises can benefit from digitizing and automating critical finance functions, improving both operational efficiency and financial integrity.

 
 
 
 
 
Tech Article:

Vartik Agentic GPT: Driving AI Forward

We have extended our Vartik GPT Solution Accelerator to query SQL databases and enterprise applications like Salesforce. Welcome to Vartik Agentic GPT. Organizations are constantly seeking efficient ways to leverage their vast data repositories for insights, decision-making, and automation. The ability to query multiple data sources-structured and unstructured-while optimizing costs remains a challenge. Vartik Agentic GPT addresses these challenges supporting querying, and multimodal retrieval across multiple vector databases and SQL-based systems.

It enables organizations to ingest data into leading vector databases, including Pinecone, Azure AI Search, and QDrant. This flexibility ensures that businesses can use their preferred vector database while benefiting from scalable and efficient data retrieval. Additionally, the solution incorporates intelligent caching and query routing mechanisms, significantly reducing API costs. These optimizations allow organizations to streamline their AI workloads while maintaining cost efficiency. The caching strategy ensures that frequently accessed queries are stored temporarily, reducing redundant computation and improving response times.

Below is a schematic representation of Vartik Agentic GPT.

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Built with LangGraph, Vartik Agentic GPT streamlines complex queries and data retrieval using advanced AI orchestration. It supports both vector and structured databases (MSSQL, MySQL, PostgreSQL) and CRM systems like Salesforce. By unifying data from multiple sources, it delivers accurate, context-rich insights and enhances business intelligence by breaking down data silos.

Users can query ingested videos and images, receiving relevant clips and insights through multimodal retrieval. This enhances visual data analysis, boosting efficiency and accuracy across industries.

Agentic GPT supports multiple languages like French, German, and Hindi, enabling businesses to serve diverse users and improve accessibility. This multilingual support enhances user experience and fosters more meaningful interactions.

Agentic GPT has wide-ranging applications—from knowledge management and customer support to media search and executive decision-making. It integrates with tools like Salesforce, SQL databases, and CRM systems, offering flexible architecture that fits seamlessly into existing enterprise solutions.

Vartik Agentic GPT prioritizes security and scalability, ensuring users access only authorized data. It maintains data privacy and security, while its containerized architecture allows for efficient scaling to handle high query volumes.

 
 
 
 
 
Video:

Empowering Businesses with AI: How Aress Drives Smart Transformation.

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AI is revolutionizing digital transformation. Aress Software empowers businesses to harness AI effectively-whether it's optimizing operations, improving insights, or building intelligent solutions. Partner with Aress for Smarter Digital Solutions

 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital, Salesforce, Data and AI, Service Now, 24x7 Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.

 
 
 
 
 

Thanks for reading.

Until next time!

The Aress team

 
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