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Newsletter Archive - October 2024

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As we settle into fall, it’s a time for reflection and renewal. This month, we’re thrilled to share exciting updates and look ahead to the initiatives that will drive us forward. October brings not only the promise of cozy evenings and festive gatherings but also opportunities for growth and innovation. Let’s embrace the spirit of the season together and gear up for the challenges ahead.

 

Here’s to a productive and inspiring month!
Edition Insights
  • New @Aress: Agentforce capability, Salesforce's new AI Agent Builder
  • Vartik GPT: Enterprise Secure LLM Chat
  • Client Success Story: GenAI-Powered Engineering Document Chatbot
  • Our Dreamforce Adventure: Transforming Ideas into Action
 
 
 
 
 
New @Aress: Agentforce capability,

Salesforce has newly launched customizable AI Agent Builder - Agentforce This powerful tool allows us to create intelligent, customized AI agents that enhance our customer engagement and support services.

 

Aress has Salesforce Certified Professionals on Data Cloud & AI Specialists who can help in implementing Agentforce in your Salesforce Org. Join us as we embark on this exciting journey to elevate our service offerings!


The Key Features of Agentforce


1. AI-powered Chatbots: Agentforce offers pre-trained bots to handle common customer queries or deflect cases before reaching agents.


2. Real-Time Data Processing: Ensures that agents have access to the most up-to-date information during customer interactions, facilitating quick resolutions.


3. Suggested Replies and Knowledge Articles: Provides agents with real-time suggested responses to customer queries or offers relevant


4. Case Classification and Routing: Automatically classifies cases based on content and routes them to the appropriate agent.


5. Predictive Case Escalation: Identifies cases that are at risk of being escalated and alerts agents or supervisors.


6. Agent Efficiency: Tracks agent performance and offers suggestions for improving efficiency, like the best time to take action.


With Agentforce, we’re not just keeping pace with industry advancements; we’re setting the standard for exceptional customer experiences.


Ready to boost your efficiency with Agentforce? Contact us!

 
 
 
 
 
Tech Article

Vartik GPT: Enterprise Secure LLM Chat

Vartik GPT is a secure enterprise chat solution that supports multiple LLMs, vector databases, chunking strategies, caching, and routing. It authenticates users via Azure AD and allows the ingestion of unstructured documents (PDFs, PPTs, DOCX, CSVs, emails) into department-specific indexes, preventing unauthorized access to sensitive data.

 

The system features configurable caching for query responses, allowing cached replies for similar queries, and query routing to direct simple queries to cost-effective or open-source LLMs, while complex queries are sent to advanced models like GPT-4o.

 
Solution Components:

Vartik GPT uses a modular approach with the following components:

 

Data Ingestion Pipeline: A secure, scalable pipeline that ingests data from private knowledge bases. It supports various chunking strategies and vector databases like Pinecone, Qdrant, and Azure AI Search. The pipeline handles multiple data formats, including PDF, DOCX, PPT, emails, CSV, and Markdown, and allows the use of both open-source and other LLMs for text embedding.

 

It has following features:

 
  • Multi LLM Support
  • Multi Vector DB Support
  • Multi Chunking Support
  • Supports PDF, Docx, PPT, mails, CSV, MD and many more.
  • Secure and Scalable

data-ingestion-pipeline
 

Vartik GPT: It is LLM based Chat that uses Data Ingestion pipeline to ingest unstructured and semi-structured data, chunk using multi chunking strategies like Recursive, Semantic and store in Vector database. It provides support for open source embedding framework to embed text besides commercial Embedding LLMs.

 

It supports using multiple LLMs including open source, caching, chat history, routing for cost optimization. It can be extended to domains across verticals in Healthcare, Finance, Manufacturing, Legal, Insurance, Telecom, Media through configurable Prompts and separate Vector database indexes.

 

It has following features:

 
  • Cache Enabled
  • Routing for cost optimization
  • Multi LLM Support
  • Multi Vector DB Support
  • Multi Chunking Support
  • Supports PDF, Docx, PPT, mails, CSV, MD and many more.
  • Secure and Scalable

vartik-gpt.jpg
 
 
 
 
 
Client Success Story

GenAI-Powered Engineering Document Chatbot

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Business Case:

Customer needs interactive solution to manage engineering assets, allowing users to access, interact with indexed and tagged assets using NLP, with advanced search capabilities to search beyond document boundaries.

 
Scope:

Project involves retrieving and indexing documents from multiple sources, including SharePoint, OneDrive, and Manual Upload, to create a unified repository of engineering assets. The goal is to integrate these documents with existing Azure services, including Logic Apps and Cognitive Search, and utilize Azure OpenAI for interactive searching and retrieval. The project will deliver a functional solution for document retrieval and indexing, along with detailed documentation and testing.

 

Solution:

Intelligent Retrieval: Our advanced NLP enables users to ask questions about technical documents in a natural, conversational manner, eliminating the need to navigate complex menus or keyword searches.

Contextual Intelligence: The chatbot's contextual understanding capabilities allow it to grasp the nuances of a query, providing relevant and insightful answers that go beyond simple document retrieval.

Relationship Insight: Uncover hidden connections between documents, concepts, and data points, facilitating deeper understanding and innovation.

Information Summarization: Our summarization and extraction features provide concise summaries of complex documents, allowing for easy extraction of specific information.

Personalized Knowledge Assistant: The chatbot learns and improves its understanding over time through collaborative learning, becoming a personalized knowledge assistant that adapts to individual users' needs and preferences.

Increased productivity and improved Decision-making: Spend less time searching, more time solving. Access accurate and relevant information quickly.

Enhanced collaboration and reduced risk of errors: Break down communication barriers and share knowledge seamlessly. Avoid misinterpretations of complex documents.
 
 
 
 
 
Video:

Our Dreamforce Adventure: Transforming Ideas into Action



 

We are back from Dreamforce 2024, and what an unforgettable experience it was!

 

Three excellent days packed with learning, networking, and discovering the future of Salesforce, particularly with Data Cloud and Agentforce this year.

 

Participating in Dreamforce was not just about showcasing our latest solutions—it was a unique opportunity to connect with a vibrant community that shares our passion for transforming business through technology.

 

Jason Young from Aress was excited to showcase our latest solutions that enhance the Salesforce experience for businesses. With 15+ Data Cloud certifications in team, it was great to discuss opportunities by leveraging both the Data Cloud and Agentforce for enterprise-level clients.

 

A perfect setting for fostering partnerships and discussing collaborative innovation.

 

Attending this years’ Dreamforce was probably the best one yet in terms of innovation and ‘Something New’. The tremendous insights into the future of data and AI are staggering. From discovering the transformative power of Data Cloud to exploring how Agentforce can drive customer success, the event was 100% focused on these 2 things.

 

As we reflect on our experience, we are filled with gratitude and inspiration. We are excited to carry the momentum from Dreamforce into our future endeavors and look forward to seeing you all next year!
 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital, Salesforce, Data and AI, Service Now, 24x7 Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.
 
 
 
 
 

Thanks for reading.

Until next time!

The Aress team

 
  P. S.: If you liked this newsletter, please share it with your friends and colleagues
 
 
 
   

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