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Newsletter Archive - August 2025

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The year is moving swiftly, bringing with it fresh opportunities and inspiring progress. In this edition, we’re excited to share the latest updates, achievements, and insights that reflect our journey of innovation and collaboration. From new advancements to meaningful initiatives, each highlight is a step toward creating greater value and stronger connections. Whether it’s exploring advancements, celebrating achievements, or preparing for what’s next, there’s plenty to look forward to.

Edition Insights
  • Future-Ready Highlights
  • Client Success Story: Halo-Aspirion ServiceNow Integration
  • Tech Article: UC Migrations: Why It’s Like Moving a City While It’s Still Awake
  • Video: Future-Ready with Aress AI
 
 
 
 
 
Future-Ready Highlights

At Aress, we believe the future belongs to those who embrace change. That’s why we’re constantly pushing boundaries to bring you smarter, faster, and more secure IT solutions. From AI innovations to next-gen cybersecurity and cross-platform apps, here’s a quick look at how we’re helping businesses stay future-ready:

 

Future-Ready Highlights

 
  • AI & GenAI: Meet Vartik GPT, our secure enterprise chat powered by AI, plus advanced predictive analytics for smarter decisions.
  • Cybersecurity First: End-to-end protection with VAPT, DevSecOps, IoT & Cloud Security Audits, all aligned with industry gold standards.
  • Cross-Platform Apps: Build once, deploy anywhere. Seamless apps for iOS, Android, and Windows.
  • Data & Automation: Transforming data into action with RPA, BI/DW, Big Data, and Blockchain solutions.
  • Low-Code Innovation: Faster app development with Microsoft Power Apps.
  • Stronger Together: Deeper partnerships with Salesforce, ServiceNow, Microsoft (Gold), and AWS.
  • Quality at the Core: Agile delivery, ISO & CMMi certifications, and dedicated project managers.
  • 24×7 Global Support: Over 25,000 daily tickets resolved by 800+ certified engineers across the globe.
 

At Aress, the journey is all about innovating today for a smarter tomorrow.

 

Stay tuned-because the future of IT is already here.

 
 
 
 
 
Client Success Story:

Halo-Aspirion ServiceNow Integration

 

Executive Summary:

Aspirion is a management company leveraging modern IT systems to streamline operations. They manage critical service tickets and workflows through multiple platforms, including Halo PSA and ServiceNow. To eliminate manual processes and reduce inefficiencies, Aspirion required a seamless integration between the two systems.

 

Objectives:

  • Unify Ticket Management: Ensure tickets created in either Halo PSA or ServiceNow are automatically synchronized.
  • Improve Transparency: Provide stakeholders with visibility into synchronization logs and errors.
  • Reduce Manual Efforts: Eliminate the need for manual ticket updates across systems.
  • Maintain Data Consistency: Guarantee that updates, statuses, attachments, and field mappings remain aligned between platforms.
  • Enable Monitoring & Reporting: Deliver real-time dashboards to monitor integration health and logs.
 

Challenges:

  • Webhook Inconsistencies: Halo webhooks triggered redundantly or missed updates.
  • Complex Mapping: Field values such as priorities, impacts, and urgencies required custom mapping logic.
  • Attachment Handling: Ensuring large or duplicate attachments were properly filtered and synced.
  • Scalability: The integration needed to handle a high volume of tickets without failures.
  • Monitoring: Lack of a structured way to monitor daily sync activities and troubleshoot issues quickly.
 

Our Solutions:

  • Webhook Inconsistencies: Added comparison for payloads to avoid unnecessary updating.
  • Complex Mapping: Applied explicit mappings for both the Platforms and ensured correct usage.
  • Attachment Handling: Added comparison to avoid repeated attachment sync, and custom logic to send email notifications if attachment fails.
  • Scalability: Used Lock release approach to handle tickets sync, used Azure blob storage.
  • Monitoring: Prepared Power BI report to easily monitor failures and back track the issue.
 

Achievements:

  • Seamless Ticket Sync: Tickets, statuses, and work notes flow reliably between Halo and ServiceNow.
  • Reduced Manual Workload: Eliminated dual data entry and ensured real-time updates across systems.
  • Enhanced Transparency: Power BI reporting provides real-time monitoring of integration health.
  • Improved Reliability: Azure Service Bus ensures no data loss, even during system outages.
  • Scalable & Flexible: The solution supports adding new mappings, templates, and clients with minimal changes.

Conclusion:

The Halo-Aspirion Integration Project successfully delivered a resilient, transparent, and automated synchronization between Halo PSA and ServiceNow. It achieved the client’s aim of reducing manual overhead, ensuring consistency, and enabling monitoring through Power BI.

 

This integration now acts as a blueprint for future multi-platform integrations within Aspirion’s IT ecosystem.

 
 
 
 
 
Tech Article:

UC Migrations: Why It’s Like Moving a City While It’s Still Awake

If moving houses is stressful, migrating to Unified Communications is like relocating a city - while it’s still awake and working!

 

When we talk about Unified Communications (UC) migration, we're not just referring to switching tools or moving software. We're relocating conversations, call flows, meeting cultures, integrations, and muscle memory-all while keeping business as usual.

 

It’s one of those transformations that looks clean on a PowerPoint slide but unravels in real life with undocumented hacks, legacy dependencies, and well-meaning workarounds that nobody remembers setting up.

 

In many enterprises, UC and telephony systems were stitched together over time. They “worked,” so they were left untouched. Until suddenly, the business demands scalability, security, remote readiness, or deeper CRM integration-and that’s when the cracks show. From porting numbers and preserving call logic to managing users, roles, and compliance-UC migration is operational surgery. Tools help, yes. But they’re not enough.

 

What Makes UC Migration So Tricky?

 

UC isn’t just “Teams for meetings” or “Zoom calls.” It’s:

 
  • Presence indicators in Outlook
  • Click-to-call in Salesforce
  • Transcripts flowing into ServiceNow
  • Call escalations triggering CRM workflows
  • Agent analytics feeding HR dashboards

Now imagine changing that entire engine… while the car is still moving.

 

Even the smoothest migration plan can break invisible dependencies. Because UC isn’t just infrastructure-it’s how businesses talk, coordinate, and respond.

 

Real-World Glimpses of How It Goes Wrong

 

When British Airways faced internal communication failures in 2023, it caused major delays and public fallout. That wasn’t due to a migration-but it shows how mission-critical UC really is.

 

In another case, Volkswagen’s shift to a global UCaaS model got tangled in integrations across Teams, legacy voice infra, and SAP CRM. The rollout was delayed by over six months in some regions-not because the tech didn’t work, but because it didn’t fit together. Where Technology Helps (But Doesn’t Solve Everything)

 

Modern UCaaS platforms like Zoom Phone, RingCentral MVP, and Avaya Experience Platform are pushing the boundaries:

  • AI-based call routing and transcription
  • Predictive alerts and real-time dashboards
  • Cloud-native scalability for hybrid teams
  • Open APIs to tie into Salesforce, ServiceNow, SAP, and more
 

But again-tech alone doesn’t solve migration complexity.

So What Does?

 

It takes people who understand both the platform and the pain.

 

A well-executed UC migration isn’t just a checklist. It’s:

  • Deep discovery and stakeholder mapping
  • Clean integration with CRM/ERP systems
  • Data validation across tools
  • User acceptance testing, training, and adoption
  • Zero-downtime transition planning
 

What Good Looks Like

 

We recently worked with a global logistics firm with 15,000+ agents across North America, Europe, and Southeast Asia. Each region had its own UC flavor-Cisco in one, Skype in another, and a patched IVR in between.

 

The ask: migrate to a unified Avaya cloud UC instance without disrupting SLAs, CRM workflows, or frontline coordination.

 

It required:

 
  • Pre-migration sandboxing to simulate call flows
  • API-level hooks into Salesforce and Oracle ERP
  • AI-driven monitoring for quality assurance
  • Regional cutovers with real-time rollback options

It wasn’t magic-it was

 
  • method
  • mindset, and
  • muscle memory

built over years of doing this right.

 

Where Aress Comes In

With 25+ years in IT services and deep experience in UC, CRM, and cloud platforms, Aress has been behind the scenes in countless complex transitions. We’re a registered partner of Salesforce, ServiceNow, Microsoft, and AWS-not just resellers, but real-world enablers.

 

Whether it’s migrating a 500-seat contact center or integrating voice intelligence into CRMs-we’ve done it, scaled it, and supported it through production reality Unified Communications isn’t just a tool-it’s a trust layer. And trust is built when migration doesn’t feel like one.

 
 

Curious about making your UC transformation seamless?

Please visit: www.aress.com www.aress.support www.aress.ai

 
 
 
 
 
Video:

Future-Ready with Aress AI

 

AI at the Heart of Digital Transformation

video

Connect with our specialist to discover how our AI capabilities can accelerate your global business success.

You can write to us at info@aress.com info@aress.ai

 
 
 
 
 
Acquire new customers and drive revenue by partnering with us

Aress is a one stop shop for all the IT needs of your customers. You can use Aress as a partner to white label and upsell Digital, Salesforce, Data and AI, Service Now, 24x7 Support and even Cyber Security services. Our Technical Business Analyst can get on calls along with your folks to deliver value on pre-sales calls with your prospects and clients.

 
 
 
 
 

Thanks for reading.

Until next time!

The Aress team

 
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