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Posted on Oct 07, 2021
byHimanshu Chate (Sr. Manager Business Development) 
Service Now – Choose your implementation partner wisely
Every company with time grows and expands, adding more components and processes which, in turn, makes it harder to have internal groups to coordinate with each other.
This is where IT Solutions and Information Management Systems come in, to unify and connect each aspect of the business. By deciding to integrate business management into your operations, your business has taken a huge step in optimizing its workflow and productivity.
Though, just as crucial as choosing the ‘Right Enterprise Software’ for your business is locating the ‘Right Implementation Partner’. Implementation Partners not only guide you with how to utilize the software but tailor it to your business requirements. A few enterprises Solutions provider such as ServiceNow encourages businesses to work with Implementation Partner of their choice with an aim to make the most out of their licenses.
Here are a few tips to keep in mind when choosing a ServiceNow implementation partner for your company:
- Know Your Business - An implementation partner is a specialist on the software front, but they also need to know your business process. Picking a partner who has little understanding of your business, and its roadmap may still work, but you would be wasting both precious time and resources. Choose a partner who had clients in the same industry as yours.
- Skillsets and Capabilities - A few ServiceNow professionals specialize in just one or two of the ServiceNow modules. A general refrain from IT decision makers who implement ServiceNow is ‘how many new business service requirements’ they get from other teams outside of IT. Just in case you are only planning to implement one application at the moment, it makes sense to work with a partner expert in the full ServiceNow suite, so that if the need arises in the future, you will not have to begin your partner search all over again. Working with a decent sized partner from the very beginning will eventually benefit expand beyond your first module, your partner will already be familiar with your business needs and your specific ServiceNow instance.
- Best Practices - Perhaps you need a quick, out-of-the-box deployment. Perhaps you want to go fully custom. A trusted partner should offer an established deployment approach that suits your requirements, rather than try to fit you into a one-size-fits-most box. The finest ServiceNow partners will be your implementation guide with the ability to tailor the deployment to your distinctive requirements.
Basically, putting a tool in place as quickly as possible shouldn’t be the objective of any implementation. The finest ServiceNow partners should recognize the human elements in addition to the technical ones. How will the change be conveyed to the company? How will your admins (and end-users!) be taught on how to use the tool? What will success look like? You may want to align with partners who are experts in both the tool itself, and how people will respond to it and use it.
Additionally, your early ServiceNow implementation may be the beginning of a long-term, strategic relationship. We at Aress Software, realize that even after a successful implementation, business needs to grow and expand, and a right strategic partner can adjust their approach as needed.
Visit us at www.aress.com or email me at himanshu.chate@aress.com to know how Aress is making big strides and helping Enterprises in their ServiceNow implementation and development journey.
About Himanshu Chate
Sr. Manager Business Development
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Category: ServiceNow
