• 5 Signs that you may need to consider outsourcing your customer technical support
    Posted on Mar 01, 2021
    by Priyanka Roy

    5 Signs that you may need to consider outsourcing your…

    It’s said that its best to make major strategic changes in your business when you are at the top of your game and in complete control of it. However, in…

    24x7 Technical Support

  • Proactive Customer Support- Show your customers you Care!
    Posted on Jan 11, 2021
    by Kishor Kulkarni

    Proactive Customer Support- Show your customers you Care!

    The phrase ‘Proactive Customer Support’ hasn't been the most familiar in the customer support world. This strategy might sound overwhelming at the first glance, but it’s a rather simple approach…

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  • 5 Key trends of customer retention strategies in 2021
    Posted on Dec 18, 2020
    by Kishor Kulkarni

    5 Key trends of customer retention strategies in 2021

    As we are near the end of 2020, one of the key learnings is; retaining customers means embracing more customer-centric and omnichannel strategies. In 2021, businesses are foreseeing several of…

    24x7 Technical Support

  • Impact of Cloud Computing Now and Post COVID -19
    Posted on Nov 17, 2020
    by Administrator

    Impact of Cloud Computing Now and Post COVID -19

    COVID-19 has impacted many if not most organizations which led them re-examine how they’re using technology. To meet the changing demands of the market they are relying on technology to…

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  • 4 Key Customer Support Trends for the post COVID 2020
    Posted on Oct 13, 2020
    by Kishor Kulkarni

    4 Key Customer Support Trends for the post COVID 2020

    As the world slowly regains its momentum after being hit by COVID-19, the world has seen a pronounced shift to digital consumption and therefore business owners and executives are keeping…

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  • 4 Best Practices to build your E-commerce Business’ Customer Service
    Posted on Sep 25, 2020
    by Kishor Kulkarni

    4 Best Practices to build your E-commerce Business’ Customer Service

    With the advent of digitalization and the evolution of e-commerce, the shopping concept has grown a lot in terms of consumer buying patterns to customer expectations. Customer support has also…

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