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Usage of SAAS based products by enterprises has increased exponentially in the last few years. That has led to an increase in the number of issues SAAS product companies are dealing with. If they do not provide good support services to their customers/product users, then it leads to poor customer satisfaction and poor customer retention. A recent survey shows that every year, 82% customers leave a company due to poor customer service experiences and move to another one. So, offering excellent software alone is not enough. Only, providing excellent software and great customer support together will guarantee business growth and success.
Let us see what role the customer support department plays in making your SaaS business a successful one.
Category: 24x7 Technical Support