Application Support


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technical-support

You work within a competitive market, but your ability to stand out above the rest is by implementing the highest quality support services for your customers and clients. Research shows that a business working at any level, including small, medium and enterprise standards, sees more growth by incorporating a cost-effective solution for technical support than those who do not. In order to provide world class service to your customers, partner with Aress.

We understand businesses. Regardless of the industry within which you reside, we design and develop a support strategy that encompasses every aspect of your work. Our comprehensive solutions are delivered to your customers around the clock, supporting even the most complex infrastructures and systems.

Enjoy offering your customers the most flexible support options with our 24x7 live online support. We utilize remote access to troubleshoot any operating system or software problems in real time as needed. Our help desk technicians are a cost effective way to deliver integrity with your systems.

Our outsourced help desk support services provide your growing business with the most robust IT helpdesk support at an affordable price, without putting you through the process of onboarding and training in-house staff. This is a world-class solution that can be enjoyed immediately.

Microsoft Applications

Solutions for Data Storage

eCommerce Solutions

Tools for Website Builders

Accounting and CRM Software

Industries Served

Retail
Businesses
E-branding
Applications
E-commerce App
Management
Software Product
Companies
Data Storage
Solutions
Forex
Trade
Communication
Services

Some key aspects
of our support services

  • Root cause analysis and working on preventing its reoccurrence.
  • Creating FAQ’s on an ongoing basis.
  • Building support processes which are in line with the organization’s Service Level Agreement (SLA).
  • Feedback for changes and improvements to the development and design teams for future releases based on first hand client interactions.
  • Proven Quality Assurance processes focusing on improving performance metrics and continuous improvements of the support services.
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Key Facts

Key facts

We have 22 years
of experience
and 400+
Support personnel

Diverse clientele with our full attention and focus
Data Security for your customer information
ISMS & QMS processes with strong reporting systems
Fast, Reliable & Affordable 24/7/365 live hosting support

STRATEGIC PARTNERS

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