Application Support


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technical-support

In this competitive era which comprises of a wide range of high quality enterprise solutions, you are able to stand out if it is well complemented with superior quality support service, thus making it a vital element for your organizational growth. Various researches suggest that a cost-effective enterprise technical support solution should be the fundamental element of an organization for making its product world class..

We first understand your business domain, technology, processes and applications and then design the right support solutions and deliver enhanced technical support to your customers. Our business centric approach uses well defined processes to maintain and support even the most complex systems and infrastructures.

With our 24x7 live online support, your customers benefit from instant remote connection to their PC, so that our help desk technicians can troubleshoot their PC desktop problems as if they were standing right there beside them (only Internet connection is required).

Our outsourced Help Desk Support services allow your organization to benefit from the most highly qualified and certified technical staff without having to worry about the recruitment, training and fulfillment issues surrounding the implementation of a world-class solution

Aress provides technical support and IT helpdesk support to the wide range of software applications and products. Our team of engineers is fully equipped with the latest technology and skills for handling all levels (level 1, level 2) of technical issues. Our team of experienced IT support agents provides remote assistance for basic troubleshooting issues, hardware issues and provides instant resolutions to IT applications, systems, products and components, such as:

Microsoft Applications

Data Storage Solutions

eCommerce Customer

Website Builder Tools

CRMs & Accounting software

Industries Served

Retail
Businesses
E-branding
Applications
E-commerce App
Management
Software Product
Companies
Data Storage
Solutions
Forex
Trade
Communication
Services

Some key aspects
of our support services

  • Root cause analysis and working on preventing its reoccurrence.
  • Creating FAQ’s on an ongoing basis.
  • Building support processes which are in line with the organization’s Service Level Agreement (SLA).
  • Feedback for changes and improvements to the development and design teams for future releases based on first hand client interactions.
  • Proven Quality Assurance processes focusing on improving performance metrics and continuous improvements of the support services.
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Key Facts

Key facts

We have 19 years
of experience
and 400+
Support personnel

Diverse clientele with our full attention and focus
Data Security for your customer information
ISMS & QMS processes with strong reporting systems
Fast, Reliable & Affordable 24/7/365 live hosting support

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