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In today’s technology driven era and unified world, customers expect tailored assistance that`s accessible everywhere. For a good customer service, a solution must ensure the following points:
- Customer calls and requests are handled.
- Orders and service are logged.
- Mobile workers are managed and tracked via mobile devices.
- Orders/requests are dispatched and assigned spontaneously.
- Customers are notified in real-time.
Built on Salesforce Service Cloud, Field Service Lightning seamlessly connects customers together with your field service team, developing the Ease of Doing Business (EODB) by simplifying the procedure. Before FSL, it was a tedious task to track employees, inventory, vehicles, etc. However, with the highly tailored features of FSL, it is now straightforward to organize everything accurately. FSL focuses on placing the right mobile worker in the right place, at the right time, to meet customers’ expectations.
Let us see how Field Service Lightning have eased out business methods:
FSL is majorly for those organizations that have mobile field specialists for business support. There are 3 key partners involved:
With a distinctive suite of tools and leveraging Salesforce’s robust CRM elements, Field Service Lightning has undeniably turned out to be a game changer in leveling up field service management. As a Silver Consulting Partner with Salesforce, we employ Certified Developers and Consultants to execute, train and deploy successful Salesforce FSL projects for optimal performance. Please email me at Priya.email@example.com to know more about our Salesforce FSL solutions.
Category: Salesforce Development