AWS Cloud Support


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technical-support

Our AWS cloud support services meet today’s business and IT challenges, speed up development and transformation, and lower costs. Our dynamic range of cloud services are designed to offer a comprehensive technology-platform that is fully customized to your needs. We take an in-depth analysis of your business environment, so we can focus on the solution that is best for your business.


Our Plans


AWS Cloud Support Dedicated Resource Plans


Features

Silver
Resource

Gold
Resource

Platinum
Resource

Dedicated Availability 8 hours/6 days a week 8 hours/6 days a week 8 hours/6 days a week
Approaches Ticket, IM Ticket, IM Ticket, IM & Phone
Support Level I II III
Response Time < 15 mins < 15 mins < 15 mins
AWS Platform Support
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Real Time Monitoring of AWS Platform
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Servers/Instances Supported Unlimited Unlimited Unlimited
Incidents Supported Unlimited Unlimited Unlimited
Identity and User Permission Management
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EC2 OS Updates and Security Fixes
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Server Core Apps Patching and Upgrades
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Server Core Apps Configuration and Optimization
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Backup Management
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Implementation and Management of Tailored Backup and DR Strategy Available as addon
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Bespoke Monitoring and Alerting Setup Available as addon
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AWS Certified SysOps/Architect
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Monthly Audit Reports
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Followup Meeting Frequency Monthly Fortnightly Weekly
Account Review
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AWS Cloud Best Practices Recommendations
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Cost Optimization Support Available as addon
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AWS Cloud Architectural Support General Contextual based on your use case Consultative review and guidance based on your applications
AWS Cloud Security Guidance and Compliance Support Available as addon General
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On-Premises to AWS Cloud Migration Support Available as addon
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Complete Solution Design Available as addon Available as addon
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Devops Available as addon Available as addon
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